Booking Policies

 1.⁠ ⁠Room Rate

The room rate is based on a Bed & Breakfast offering, inclusive of a service charge and all statutory levies. The room rate is payable upon check-out.

Your credit card will only serve as a guarantee to secure your booking and will only be charged in the event of a cancellation that falls outside of our cancellation policy.

We will take a picture of your passport at check-in as part of the registration process.

Check-in time: 2:00 PM
Check-out time: 11:00 AM

 2.⁠ ⁠Cancellation Policy

• Bookings cancelled 30 days or more prior to the date of arrival: no fee.
• Bookings cancelled between 29 and 14 days prior to the date of arrival: 50% cancellation fee.
• Bookings cancelled within 14 days prior to the date of arrival: 100% cancellation fee.
• No-shows: 100% cancellation fee.

All special rates or retreats are non-refundable.

 3.⁠ ⁠Pets

We currently cannot accommodate pets. We apologise for any inconvenience.

 4.⁠ ⁠Belongings

Mayava Villa is not responsible for lost, damaged, or stolen personal belongings.

We recommend that you do not leave personal belongings unattended on the veranda, in the shared living area, or in the garden, as our dogs or other wildlife might play with or take them.

If we find a lost item, we will keep it safe and can arrange to ship it back at your expense. Items not claimed within 30 days will be donated to a local charity or discarded.

 5.⁠ ⁠Security

• Night Guard: A night guard is on duty daily from 6:00 PM to 6:00 AM.
• CCTV: For general safety, there are 7 CCTV cameras installed at the gates and in the garden area. These are for security purposes and to assist in the event of an incident.

 6.⁠ ⁠Pool Usage

• No lifeguard on duty. Guests swim at their own risk.
• Children under 16 years of age must be accompanied by an adult in the pool at all times.
• Smoking, glassware, porcelain plates, or other breakables are not permitted in the pool area for health and safety reasons.

 7.⁠ ⁠Smoking

All rooms at Mayava Villa are non-smoking.

Upon request, we are happy to provide ashtrays for smoking in the garden or on the veranda. If smoking occurs indoors, a cleaning fee of LKR 50,000 will be added to your bill.

 8.⁠ ⁠Parking

We offer parking spaces within the property, located in a secure area available for your use during your stay.

 9.⁠ ⁠Dogs

Please note that dogs are present on the property. By booking with us, you acknowledge that you have read and understood this.

10.⁠ ⁠Liability

Mayava Villa’s liability is limited to willful acts and gross negligence by its employees or agents. We do not accept responsibility for:

• Death or personal injury, unless caused by our failure to use reasonable skill and care.
• Damage or loss of personal belongings.

Third-Party Liability: Mayava Villa does not accept responsibility for services provided by third parties, even if arranged by us. Any claims must be addressed directly with the third party. However, we are happy to assist you with such matters.